MS Communications | Sales, Customer Service and Product Training for the Telecommunications Industry

Product Training

Because sales skills mean so much more when they are applied to your specific product or service, we combine our Selling Skills training with product training specific to your company. Do you want to increase sales of Class Services and DSL? Are you just rolling out, or have recently rolled out, your new video service? You now offer triple-play bundles and want to increase employee and customer awareness? That is just what product training and Selling Skills will do.

Products We Support

Below is a list of the main product training we provide. If you dont see what you are looking for, please contact us and we can create training just for you.

Bundled Services (video/voice/data/wireless)
DSL and other high-speed Internet
Custom Calling Features
Voice Mail
Class Services
Wireless Voice

IPTV/Digital Video
Long Distance
Centrex
Terminal Equipment
FTTx (Fiber to the Neighborhood/Curb/Home)

Class Content

Product Training is combined with Selling Skills to create a complete package for your employees. The content provided in the product training plus Selling Skills normally requires two days to cover. This, of course, depends upon the product training you choose.

Note that for every class, we offer a repeat session at no additional charge to ease your scheduling requirements.

Course Content (Typical 2-day Class)

Day 1:

Morning Session - Current Happenings in the Telecommunications Industry and Product Overview
Afternoon Session - Customized Product Training

Day 2:

All Day - Selling Skills Training