MS Communications | Minerva Instructional Videos and Minerva User Guides for the Telecommunications Industry

MS Communications
Ringgold, Georgia 30736-5715
USA
706.866.7397: voice
706.866.8060: fax

Melinda Crawley, President
melindacrawley@chartertn.net
information@m2s2.com

Industry Partner

We partner with Minerva Networks as a third party vendor for creating User’s Guide and Instructional Videos, which are based on the current Minerva xTVFusion release.

Slideshow pictures represent pages from the User's Guide

Dynamic Duo

Welcome to our Website from Melinda Crawley, the President of MS Communications. MS Communications has been in the telecommunications training business since 1981. Today it is at the leading edge of broadband training, having launched over 30 telcos broadband operations. The User's Guides and Instructional Videos, based on the current Minerva release, evolved as part of the training and in partnership with Minerva Networks. On this web page we emphasize the dynamic duo of User's Guides and the new Instructional Videos, a description of how they help your customer use their electronic program guide and details of each product and samples.

Instructional Video

Instructional Video

MS Communication’s instructional video, using the graphics of the current Minerva release with a voice-over, clearly explains the helpful features that appear on your television screen (Electronic Program Guide).

This is not a “one size fits all” video. To meet our clients different needs, the video comes in several helpful formats – ranging from a full length video and a short overview (played over the local channel) with an accompanying DVD for replication, to modules that can be loaded into your VoD server and accessed through the Rental icons.

There’s more – your name, logo, telephone number at the beginning and the end, and even chapters you wish to exclude implies you have created this valuable tool.

Reducing trouble calls and truck rolls, satisfying customers and creating a professional image are all benefits of the instructional video.

(The brochures may take some time to load so please be patient.)

Video Guides

User's Guides

MS Communication’s Instructional User’s Guide is a full-colored, press ready, electronic format guide that recreates everything the customer sees on their TV screen.

The guide is easy to use, understandable, and guides the customer through every task from ordering pay per view, to setting reminders, to setting parental controls.

Press-and web-ready Minerva User’s Guides are customized with your company’s logo, remotes, STB’s, contact information, and the ability to exclude sections.

Almost fifty service providers already praise the value of these instructional Electronic Program Guides.

(The guides may take some time to load so please be patient.)

Training

Broadband Training

The Video Technology and Sales Training 2 1/2 day class - effectively blends technology, sales and customer service. This Training successfully launched the video, data and voice operations of 30 telcos since 2003.

The Video Technology and Sales Training 2 1/2 day plus Summary brochure - describes the Who, What, How and Why of this effective training, including the Selling Skills class explanation. (click for PDF)

The Broadband Technology and Selling Skills brochure - describes the same class from the view point of technology, an in-depth competitive analysis conducted before the class and covers pricing, apples-to-apples comparisons, channel and premium line ups and valuable leave behinds.(click for PDF)

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